Legal & Regulatory

The registered address of BRI Wealth Management plc is:

BRI House
Elm Court
Meriden Business Park
Coventry
CV5 9RL
United Kingdom

BRI Wealth Management plc is registered in England and Wales with company number 727301. VAT registration number 559 0617 24. BRI Wealth Management plc is Authorised and Regulated by the Financial Conduct Authority.

Shareholder Rights Directive II

BRI are required by this Directive to explain whether or not we have an engagement policy in relation to the companies we invest in, where the companies’ shares are admitted to trading on a regulated market. The proportion of shares we hold in investee companies is on average less than 0.01% of the issued share capital and is far lower than large institutional asset managers and pension funds. Whilst BRI does engage with companies prior to an investment and on an ad-hoc basis throughout the lifespan of the investment, we are not able to engage with investee companies to the extent envisaged by SRD II. We do not therefore have a formal engagement policy. BRI is increasing its engagement with companies and it remains a goal of the firm to have a formal engagement policy in the future.

Risk Warnings

Please note that the value of investments and the income derived from them may fluctuate and an investor may not receive back the amount originally invested. Rates of exchange may cause the value of investments to go up or down. Past performance is not necessarily a guide to the future. The investments and investment services referred to within this website may not be suitable for all investors and if in doubt an investor should seek advice from a financial advisor.

The levels and bases of taxation can change and the taxation benefits associated with some investment products may be withdrawn by changes in legislation.

The current favourable tax treatment for pension saving is subject to change in the future and may vary according to your individual circumstances.

The Financial Conduct Authority do not regulate cashflow modelling, Estate Planning, tax planning, wills or trusts.

The contents of the BRI website are not and should not be interpreted as being an invitation to make an investment or other decision.

Our commitment to you

The purpose of this leaflet is to outline BRI’s procedures for handling complaints from clients. We recognise that, regrettably, from time-to-time clients may have cause to complain about a service we provide to them. Where a complaint is received from a client, we want to ensure that it is properly investigated, the complaint is resolved, and a proper response provided at the earliest opportunity.

How to Complain

Although you may complain by many means such as letter, telephone, e-mail or in person we would ask, where possible, you make your complaint in writing.

When you contact us, please make sure you give us the following information:

Your name, address and account details
A clear description of your concern or complaint
Details of what you would like to do to resolve the complaint
Copies of any relevant documents/information
A daytime telephone number or email address and any times which we can contact you

Dealing with your complaint

Once BRI has received a complaint a senior member of staff will investigate it.
If we are unable to resolve your complaint right away, we will acknowledge receipt of your communication and tell you the name of the person that will be dealing with your concerns.
We will endeavour to respond to your complaint as quickly as possible but inevitably some complaints take longer to resolve because of their complexity or the need to obtain further information.
Within four weeks of receiving your complaint, we will either:
• Issue a final response to your complaint or
• Update you on the investigation and let you know when we will contact you again.
Within eight weeks of receiving your complaint we will either:
• Issue a final response to your complaint or
• Explain why we are not in a position to provide a final response and indicate when we expect to do so
• We will continue to write to you at four-week intervals until we are able to resolve your complaint

The Financial Ombudsman Service (FOS)

On receipt of a final response, or if eight weeks have passed since we received your complaint (whichever is earlier), you have the option of referring your complaint to the FOS if you remain dissatisfied. This is a free service for customers with complaints and you can contact them without affecting your legal rights.

If you feel we have not addressed all of your concerns in our final response, please let us know. We can then try to resolve your concerns before you consider approaching the FOS.

If you choose to refer your complaint to the FOS, you must do so within six months of receiving our final response.

Financial Ombudsman Service Contact Details

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Phone: 0800 023 4 567

Fax: 020 7964 1001

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk